Support.

1What to put in your message

• The pageWhich page you were on, what you did and what happened.
• For a utilityWhich tool, and what your file looks like. Send made-up rows, not customer records.
• For developersThe call you made and the answer you got. Never send a working key.

2Questions about your own pipe

Galena shows what public records say. It does not run any city's programme, and it cannot change a city's record. For a test, a record or a replacement, your water utility is the place to ask. Where Galena knows it, the address check names it and links its pages.

Think a record here is wrong? Write to hello@craftpine.com with the page and what looks wrong. Galena will check its copy against the source, and correct or explain it.

3More help

How it works explains each answer. For developers covers the lookup, the data files and the app's API. The privacy note and the terms of use cover the rest.